Application Support Engineer

COMS · Bengaluru, KARNATAKA
Department COMS
Employment Type Full-Time
Minimum Experience Experienced

Role: Product Support Engineer 

 
Job Responsibility: 

  • Provide Product Support across Riversand customers those are in compliance with support agreements (SLAs) 
  • Passion and enthusiasm for problem solving and customer facing skills 
  • Passion for debugging/troubleshooting and testing 
  • Passion for Coding and strong Analytical skills. 
  • Ticket Management 
  • SLA Management 

 

  • Flexible to work in rotational shift including night shift and weekend working – Mandatory 

 

Requirement: 
Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major) plus 2 or more years of progressively responsible experience in software development / support 

 
 

Industry:  

IT-Hardware/Networking, Telecom, MDM, ERP 

 

Technical skills: 
Mandatory 
Cloud: Azure or AWS experience 
OS: Linux 
APIs: REST APIs, Postman etc. 

Monitoring/Log Management: Kibana, Grafana, Sensu 

Scripting: ShellPython 

Ticketing Tool: Team Foundation Server (TFS), Jira, ServiceNow 
Experience in previous consulting or customer-facing roles is required 
Excellent communication skills (written and oral) is required 

 

Nice to have: 
Programming: Java 
Container Orchestration: Docker or Kubernetes knowledge 
Technology: Kafka/Zookeeper, Netty/ Nginx, Spark, Elastic Search, Apache Storm 

Experience is desired in WCF and XML 
Experience is desired in Agile methodology 
 

Overview: 


Riversand Technologies is a Master Data Management (MDM) visionary and a Product Information Management (PIM) leader. We are a team of passionate people who are rethinking the way MDM and PIM work. We recently raised $35 million in series A funding and we are on a trajectory for an accelerated product innovation and growth over the next two years.


Our solutions power enterprises worldwide, in a variety of industries including Retail, Manufacturing, Distribution, Energy, Healthcare, and Food Services.

 

 


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  • Location
    Bengaluru, KARNATAKA
  • Department
    COMS
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced