Role: Product Support Engineer
Job Responsibility:
- Provide Product Support across Riversand customers those are in compliance with support agreements (SLAs)
- Passion and enthusiasm for problem solving and customer facing skills
- Passion for debugging/troubleshooting and testing
- Passion for Coding and strong Analytical skills.
- Ticket Management
- SLA Management
- Flexible to work in rotational shift including night shift and weekend working – Mandatory
Requirement:
Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major) plus 2 or more years of progressively responsible experience in software development / support
Industry:
IT-Hardware/Networking, Telecom, MDM, ERP
Technical skills:
Mandatory
Cloud: Azure or AWS experience
OS: Linux
APIs: REST APIs, Postman etc.
Monitoring/Log Management: Kibana, Grafana, Sensu
Scripting: Shell, Python
Ticketing Tool: Team Foundation Server (TFS), Jira, ServiceNow
Experience in previous consulting or customer-facing roles is required
Excellent communication skills (written and oral) is required
Nice to have:
Programming: Java
Container Orchestration: Docker or Kubernetes knowledge
Technology: Kafka/Zookeeper, Netty/ Nginx, Spark, Elastic Search, Apache Storm
Experience is desired in WCF and XML
Experience is desired in Agile methodology
Overview:
Riversand Technologies is a Master Data Management (MDM) visionary and a Product Information Management (PIM) leader. We are a team of passionate people who are rethinking the way MDM and PIM work. We recently raised $35 million in series A funding and we are on a trajectory for an accelerated product innovation and growth over the next two years.
Our solutions power enterprises worldwide, in a variety of industries including Retail, Manufacturing, Distribution, Energy, Healthcare, and Food Services.
