Application Support Engineer

COMS · Bengaluru/anywhere, KARNATAKA
Department COMS
Employment Type Full-Time
Minimum Experience Experienced

Role: Product Support Engineer 

Job Responsibility: 

  • Provide Product Support across Riversand customers those are in compliance with support agreements (SLAs) 
  • Passion and enthusiasm for problem solving and customer facing skills 
  • Passion for debugging/troubleshooting and testing 
  • Passion for Coding and strong Analytical skills. 
  • Ticket Management 
  • SLA Management 


  • Flexible to work in rotational shift including night shift and weekend working – Mandatory 


Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major) plus 2 or more years of progressively responsible experience in software development / support 



IT-Hardware/Networking, Telecom, MDM, ERP 


Technical skills: 
Cloud: Azure or AWS experience 
OS: Linux 
APIs: REST APIs, Postman etc. 

Monitoring/Log Management: Kibana, Grafana, Sensu 

Scripting: ShellPython 

Ticketing Tool: Team Foundation Server (TFS), Jira, ServiceNow 
Experience in previous consulting or customer-facing roles is required 
Excellent communication skills (written and oral) is required 


Nice to have: 
Programming: Java 
Container Orchestration: Docker or Kubernetes knowledge 
Technology: Kafka/Zookeeper, Netty/ Nginx, Spark, Elastic Search, Apache Storm 

Experience is desired in WCF and XML 
Experience is desired in Agile methodology 


Riversand Technologies is a Master Data Management (MDM) visionary and a Product Information Management (PIM) leader. We are a team of passionate people who are rethinking the way MDM and PIM work. We recently raised $35 million in series A funding and we are on a trajectory for an accelerated product innovation and growth over the next two years.

Our solutions power enterprises worldwide, in a variety of industries including Retail, Manufacturing, Distribution, Energy, Healthcare, and Food Services.



Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Bengaluru/anywhere, KARNATAKA
  • Department
  • Employment Type
  • Minimum Experience