Customer Success Executive

Delivery · Bangalore, Karnataka
Department Delivery
Employment Type Full-Time
Minimum Experience Mid-level
  • Acts as a key Riversand ambassador in client organizations by demonstrating company values and by establishing strong credibility.
  • Primary point of contact from Riversand and key champion for customer responsible for overall success and long term partnership.
  • Builds relationships with various customer and partner stakeholders and executives at Director and/or CxO level to create champions and references.
  • Creative thinker who challenges the status quo and continuously looks for new opportunities to create business value.
  • Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams.
  • Evolve and refine engagement model, working arrangement and RACI based on partner maturity and customer needs.
  • Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics.
  • Perform business reviews with customers and partners on a regular cadence.
  • Identify and nurture opportunities for value growth with the customer; Leads customer workshops to help create a long-term vision and strategy for MDM across multiple industry verticals.
  • Responsible for NPS metrics for customers and partners.
  • Facilitate marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners.
  • Manage negotiations and conflicts with excellent communication skills.
  • Be a Riversand ambassador to the partner organizations in terms of competency development and delivery support.

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  • Location
    Bangalore, Karnataka
  • Department
    Delivery
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level