Technical Support Analyst

Syndigo · Gurugram, Haryana
Department Syndigo
Employment Type Full-Time
Minimum Experience Mid-level

Job Description: 

Support clients by phone and email within working hours at a fast-growingconstantly changing SaaS company. Quality and thoroughness are key, and an ideal candidate would enjoy troubleshooting to identify the root cause of a technical issue (imagine helping your grandma set up an Amazon account but with the difficulty multiplied by five). Friendly nerds and gamers, tinkerers, and technology enthusiasts please apply! 


Job Overview: 

  • Seniority Level: Entry/Intermediate 
  • Industry: Information Technology and Services/Computer Software 
  • Employment Type: Permanent
  • Location: Remote/Work from home  
  • Hours: 40/week set schedule, M-F 


Soft Skills of an Ideal Candidate: 

  • Aptitude and/or passion for technology or software systems  
  • Excellent communication skills 
  • Highly organized 
  • Critical thinker 
  • Self-starter 
  • Desire to learn and grow 
  • Efficient 
  • Quick learner 
  • Ability to multi-task 
  • Ability to adapt and change with the needs of the team/company 


Technical Skills: 

  • Customer service or technology experience (Required) 
  • Microsoft Office Suite experience (Required) 
  • Salesforce experience (Preferred) 


Work-From-Home Requirements: 

  • Stable, reliable internet service 
  • A quiet, dedicated workspace 

Thank You

Your application was submitted successfully.

  • Location
    Gurugram, Haryana
  • Department
    Syndigo
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level