Team Lead- Technical Support

Syndigo · Gurugram, Haryana
Department Syndigo
Employment Type Full-Time
Minimum Experience Experienced

 

Job Description: 

  • Support clients by phone and email within working hours. 
  • Monitor caseload and assign cases for your assistance group. 
  • Facilitate training of new hires. 
  • Create written or video documentation for processes or issues within your assistance group. 
  • Expected to be/become a subject matter expert in the content you support. 
  • Stay up-to-date on your assistance group’s current escalations, pain-points, and concerns 
  • Work closely with the T1 support manager to communicate your assistance group’s concerns and needs. 
  • Assist T1 support manager with any reporting, meetings, or additional needs as they arise. 

 

Job Overview: 

  • Seniority Level: Intermediate 
  • Industry: Information Technology and Services/Computer Software 
  • Employment Type: Full-Time 
  • Location: Remote/Work from home or Nashville, TN office space  
  • Hours: 40/week set schedule, M-F 

 

Soft Skills of an Ideal Candidate: 

  • Affinity for Leadership 
  • Natural teacher 
  • Excellent communication skills 
  • Highly organized 
  • Critical thinker 
  • Self-starter 
  • Desire to learn and grow 
  • Efficient 
  • Ability to multi-task 
  • Ability to adapt and change with the needs of the team/company 

 

Technical Skills: 

  • Fluent in CXH (Required) 
  • Microsoft Office Suite (Required) 
  • Fluent in Salesforce (Required) 

Work-From-Home Requirements: 

  • Stable, reliable internet service 
  • A quiet, dedicated workspace 

Thank You

Your application was submitted successfully.

  • Location
    Gurugram, Haryana
  • Department
    Syndigo
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced