Data Capture Team Lead

Syndigo · Bangalore, Karnataka
Department Syndigo
Employment Type Full-Time
Minimum Experience Mid-level

Team Tasks and Objectives: 

  • Reviews product images and identifies information required for accurate data capture. 
  • Ensures data captured is complete, matches product packaging and meets formatting guidelines 
  • Ensures data quality expectations are met by the team members 
  • 98.5% accuracy rate or higher 
  • 100% accuracy on nutrition and ingredients data components 
  • Audits team member work for quality feedback opportunities and training needs 
  • Completes all assigned tasks within a timely manner. 
  • Assists team to meet 99% on-time goal 
  • Regularly pivots between tasks and services – minimum requirement of fluency for two Core service areas and ability to coach other team members in all Core service areas. 
  • Fluency = ability to both capture data and QA data for all necessary product types in service. 
  • Service areas include but not limited to: 
  • Coding 
  • Coding QA 
  • Profiling 
  • HTML Coding/QA 
  • Multi-language Coding/QA 
  • Working knowledge of additional Syndigo service areas and ability to answer basic processing questions. 
  • Directs priority team and regular team on the  
  • Provides process improvement ideas and shares techniques with other team members 
  • All other tasks as assigned by Team Lead or Manager. 

Key Responsibilities: 

  • Supervise team member workflow 
  • Coach and train team members 
  • Participate in production process as workflow demands 
  • Collect common questions and errors to present for training opportunities 
  • Collaborate with production teams and data consistency team to address production concerns 
  • Consolidate metric reporting and provide data analysis on error volume, type, efforts, and opportunities 
  • Identify areas for pro-active data review 
  • Create and coordinate process documentation as needed 

Recommended: 

  • Written French language skills 
  • Written Spanish language skills 

Requirements: 

  • Excellent oral and written English communication skills 
  • Strong reading comprehension, grammar, spelling and analytical skills 
  • Proficiency and accuracy in use of standard keyboard/data entry tools 
  • Coaching skills and knowledge of common training techniques 
  • Ability to adapt to changing technologies and requirements 
  • Comfortable with ambiguity 
  • Thorough knowledge of Syndigo production data and processes 
  • Proven willingness to learn new skills and tasks 
  • High attention to detail 
  • Able to recommend strategies to prioritize multiple area needs 
  • Curious and open to asking questions to all levels of leadership 
  • Ability to effectively respond to status requests from all levels of Syndigo team members 

Additional Details: 

  • This job description is not intended to be all-inclusive. The team member will also perform other reasonable related duties as assigned. 
  • Management reserves the right to change the job responsibilities, duties, or hours as business needs prevail.  
  • This document is meant as communication only and does not imply a written or implied contract of employment. 

Thank You

Your application was submitted successfully.

  • Location
    Bangalore, Karnataka
  • Department
    Syndigo
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level