Production Manager

Syndigo · Bangalore, Karnataka
Department Syndigo
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Tasks and Objectives: 

  • Supervise the Content Operations Profiling, Coding/QA, FQA, and Editing team members in Syndigo India Office 
  • Proactively identify development and training opportunities for team members. 
  • Motivate team members to meet and/or exceed KPI’s. 
  • Coordinate workload as necessary to achieve the daily goals and client deliverable dates. 
  • Audit posted product data for consistency and accuracy to identify improvement opportunities. 
  • Monitor the stability of the data capture application and report all concerns to avoid production delays. 
  • Facilitate team meetings and chat groups in a productive manner to ensure all team members are comfortable participating. 
  • Promote professional and effective communication throughout the team interactions. 
  • Provide process improvement ideas and share successful techniques for each task with the team members. 
  • Work with Syndigo HR department to manage all cycles of the HR process including recruiting, selecting, training, and coaching team members.  
  • Complete monthly performance scorecards and annual performance reviews. 
  • Implement regular coaching to achieve continuous improvement goals and effectively manage team member performance. 
  • All other tasks as assigned by manager. 

Requirements: 

  • Excellent oral and written English communication skills. 
  • Strong reading comprehension, grammar, spelling and analytical skills. 
  • Strong leadership and problem-solving skills. 
  • Coaching and training skills to effectively promote consistent team member performance. 
  • Ability to adapt to changing technologies and requirements. 
  • Comfortable with ambiguity. 
  • Proven willingness to learn new skills and tasks. 
  • High attention to detail. 
  • Proven ability to effectively manage multiple teams and tasks to meet performance goals. 
  • Comfortable interacting with a variety of Syndigo team members for multiple purposes such as status updates, training needs, product development or performance evaluations. 

Preferred: 

  • Bachelor’s Degree or equivalent experience 
  • Minimum 5 years in a leadership role with increasing responsibility 
  • Proficient in Excel and PowerBI 
  • Experience managing BPO Offshore production teams. 

 

Additional Details: 

  • This job description is not intended to be all-inclusive. The team member will also perform other reasonable related duties as assigned. 
  • Management reserves the right to change the job responsibilities, duties, or hours as business needs prevail.  
  • This document is meant as communication only and does not imply a written or implied contract of employment. 

Thank You

Your application was submitted successfully.

  • Location
    Bangalore, Karnataka
  • Department
    Syndigo
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor